Privacy Policy

Royal Sales Agency ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit www.royalsalesagency.com or contact us for industrial tools and equipment.

1. Information We Collect

We may collect the following information when you interact with our website or contact us:

• Contact Information: Name, phone number, email address, company name, and city/state
• Enquiry Details: Product requirements, quantity, project specifications you share via contact forms, WhatsApp, email, or phone
• Technical Data: IP address, browser type, device information, and pages visited (via standard web analytics)

2. How We Use Your Information

We use collected information to:

• Respond to your product enquiries and provide quotations
• Process and fulfill orders for industrial tools and safety equipment
• Provide technical support and after-sales assistance
• Improve our website and customer service
• Send relevant product updates or offers (only with your consent)

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only with:

• Logistics partners for order delivery
• Brand manufacturers for warranty and service support
• Legal authorities when required by law

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.

5. Cookies

Our website may use cookies to enhance your browsing experience. You can disable cookies through your browser settings, though some website features may not function properly.

6. Third-Party Links

Our website may contain links to third-party websites (such as brand manufacturer sites). We are not responsible for the privacy practices of these external sites.

7. Your Rights

You have the right to:

• Request access to your personal data we hold
• Request correction of inaccurate information
• Request deletion of your data
• Opt out of marketing communications

8. Contact Us

For any privacy-related questions or requests, contact us at:

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.